Anyone saying is an occasion Warner cable tv technician try spilling strategy on Reddit.
Times Warner Cable, the second-largest company of TV and websites in america, advised Quartz that it’s looking into the listings. “We’re not able to validate when this individual is really a present or former worker,” a spokesman stated.
Reddit individual cableguy_the began an “Ask me personally something” (AMA) bond, uploading pictures of their ID badge and uniform as proposed proof of their work. His solutions to the issues arriving are extremely candid. Here are some features (typos preserved).
On Comcast’s pending acquisition period Warner wire:
We wish the merger because recent group responsible will be the worst in recent record. Lots of people obtaining discharged because of impossible metrics. All the electricity is directed at customer care staff and stripped from people who really look at the houses and correct trouble . It’s a mess and the organization has been manage like shit IMHO [in my personal simple opinion].
About tension between technicians and support ferzu logowanie service representatives:
Yea customer care staff and specialists were combating a war that no-one sees. We dislike them, they detest united states. They determine clientele the issue is the equipment with regards to hardly ever is. We inform visitors just to ignore exactly what the chap throughout the cellphone states because it is likely that very good, he has never ever wired a house, strung a drop or set cable.
On what’s truly wrong along with your hookup:
Don’t believe 50per cent of what the agent about cellphone lets you know. Just schedule the tech. Leave him work. He’s done this earlier. The associate only suggestions devices. it is hardly ever the equipment inducing the concern.
On the key to getting better assist:
When a technical arrives ,ask for his superiors numbers. Make sure he understands it isn’t burning him but to intensify a problem. He might call their sup to make certain the cool but that can help.
On what’s avoiding faster internet get speeds:
Genuinely, basic analogue cable tv. It requires upwards sooo much bandwidth . 1 channel per frequency vs connecting multiple wavelengths to provide 8 channels for a downstream and 4 for an upstream . If we get 100percent digital tv.. Internet will get more quickly. Additionally congestion. If you live around a college it’s the worst . Granny might use her 15 meg for e-mail and searching but young Johnny school kid sucks in the data transfer in your community utilizing netflix and torrenting and games. Yet they spend the same. IMHO what would fix it is capping facts and giving people uncapped speeds.
On why splitting your wire connection is actually an awful idea:
Installing a splitter just to attenuate the transmission is truly dumb we have things called attenuators which do this without adding needless splitter. But it’s true that too much sign is just as bad as inadequate we call that distortion
On whether this Reddit AMA will surely cost your their task:
I may be fired dependent on which catches me. I may buy an added bonus their so difficult to tell with the ways this provider is structured.
About how Wi-Fi signals are unreliable, might become vanquished by gates and walls:
Indeed very true. Plaster wall space specially.Solid material doorways, being in a basement after router is found on another floor or the other way around. Wifi is a fickle creature.
On your “broken” cable tv modem:
Yea I notice this loads. I would say in certain 12 months I might say 5per cent of this modems I swapped comprise really defective. We perform a lot of dog and pony show and simply change it anyway. The issue is always maybe not products relating. Modems either work or they don’t. There clearly was thus small in-between. They have been quite simple gadgets. I’ve show clients using my personal laptop computer everything working fine, after that switch back once again to their particular equipment and everything would go to shit. They nevertheless require a modem..Its insanity.
